Tag
Daniel Van Vorsselen
Showing 1 - 2 of 2 results
Opinion
The myth of ‘surprise and delight’: Why brands shouldn't try too hard
'Customers don't judge brand interactions in isolation, they benchmark them against broader interactions with big brands across industries.'
by Daniel Van Vorsselen – Mar 27, 2025
Opinion
Daniel van Vorsselen: The AI connection gap, is human empathy essential?
"AI might be efficient, but humans are sceptical."
by Mediaweek Admin – Jul 4, 2024
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