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Qantas chair John Mullen has cautioned corporate Australia against taking strong public stances on social issues, arguing that brands risk alienating customers. Reflecting on the airline’s vocal support for the Indigenous Voice to Parliament, he said companies "did themselves no favours" by actively campaigning rather than letting individuals form their own views.
As Glenda Korporaal writes in The Australian, Mullen believes the misstep wasn’t in supporting the cause but in the way businesses communicated it. “A lot of people saw corporate Australia lecturing them,” he said, adding that communities outside major cities resent being told how to think by corporate leaders in Sydney and Melbourne.
While Mullen declined to comment on Qantas’ previous involvement, the airline faced backlash under ex-CEO Alan Joyce for branding aircraft with “Yes” messaging.
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